Refund Policy

To initiate a return please email our support team info@neckfort.comPlease DO NOT send products back without RMA or approval from our support team. Products sent back without RMA or approval might be rejected and returned back to you. We take no responsibility for any such returns. 

 

Order Cancelations

If you placed an order by mistake or request to cancel your order before it was shipped a 5-10% (depending on the item) fee will be deducted from your full refund. 

Defective of Damaged Products

If you have received a faulty or damaged product, please contact us with images/videos of the product within 30 days. We will gladly send out a replacement. 

Items Lost in Transit

By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames, however, external factors such as customs delays, bad weather, COVID-19 restrictions, etc. can cause delays. If your order shipping time exceeds our estimated time frame by more than 10 business days, you can contact us and we will gladly send out a replacement or issue you a full refund.

Returns

We accept returns for the first 30 days or receiving the product.

We DO NOT offer free return labels for Change Of Mind* due to health and covid reasons. Refunds for change of mind do not cover the cost of our shipping costs nor the cost of return on the part of the customer.

If your product arrives with a missing part we will re-send you the part for free however if you insist on returning the product this will be considered as Change Of Mind since the product itself is not faulty or damaged. 

We offer 30 days money back guarantee even with Change Of Mind on very limited amount of products. If the product is eligible for 30 days money back it will be mentioned on the product page.

*Change Of Mind -  The product is not comfortable, not to the customer likes, or the customer just does not want it anymore.


Stolen/Lost Packages

We are not responsible for stolen or lost packages confirmed as successfully delivered to the address entered for an order. Upon inquiry, we can confirm the delivery address provided using the tracking link for the order.

 

Refused Packages/Incorrect Address/Not Picked Up on Time

If a package is refused at the time of the delivery by the customer and returned to us there will be a non-refundable return label fee and processing & restocking fee of approximately $35-$85 depending on the size of the package. Return label fees are charged by the carrier. If a package is returned to us due to an incorrect address or if it wasn't picked up on time from the local postal office, there will also be a non-refundable return label fee and a new re-shipment fee if the customer wishes to have their package reshipped.