Defective of Damaged Products
If you have received a faulty or damaged product, please contact us with images/videos of the product within 7 days. We will gladly send out a replacement or issue you a full refund for MOST products: chairs and furniture will be refunded after getting shipped out of your own cost.
Items Lost in Transit
By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames, however, external factors such as customs delays, bad weather, etc. can cause delays. If your order shipping time exceeds our estimated time frame by more than 10 business days, you can contact us and we will gladly send out a replacement or issue you a full refund.
We offer a 30 day guarantee policy for MOST of our products. If you are not satisfied with your product you can contact us within 30 days of product delivery to set up the return.
We DO NOT offer return labels for the memory foam pillow, eye massager, chairs including the ergonomic kneeling chair, and the mattresses due to health and covid reasons. Refunds do not cover the cost of our shipping costs nor the cost of return on the part of the customer.
We are not responsible for stolen or lost packages confirmed as successfully delivered to the address entered for an order. Upon inquiry, we can confirm the delivery address provided using the tracking link for the order.